Returns & Exchanges

At Rakuten, we want you to be completely satisfied with your purchase, which is why we offer a flexible return window of 30 days for most items. Please note that return policies may vary by individual merchant, so we recommend checking the specific seller's terms before initiating your request.

Return Process

• 1.
  Initiate Your Request

  Log into your Rakuten account, navigate to your order history, and select the 'Return Item' button next to the product you wish to send back.

• 2.
  Print Return Label

  Download and print the prepaid shipping label provided by the merchant or follow the specific instructions sent to your registered email address.

• 3.
  Package the Item

  Securely pack the item in its original packaging, ensuring all tags, manuals, and accessories are included to avoid any processing delays or deductions.

• 4.
  Drop Off and Track

  Drop your package at the designated carrier location and keep your tracking receipt; your refund will be processed once the merchant confirms receipt and inspection.